The number one reason people put off visits to the dentist is fear: fear of pain or fear of complicated procedures they don’t really understand. Our Doctors and staff want your time with us to be comfortable, positive, and free of tension and misinformation. To be better informed, we offer answers to some of the most frequently asked questions we’ve received over the years. Of course, you may call our office at any time if you have more questions. We’d love to talk to you.
What are the payment options? We have a number of options available including Visa, Master Card, Discover and American Express. For those who qualify care credit is available, our office offers up to 6 months with no interest.
Do you accept my insurance plan?
The insurance claims process can seem intimidating, and at times frustrating. At Summerwood Oral and Maxillofacial Surgery we take great pride in providing the best experience possible, and most importantly, we don’t want finances to be the reason patients don’t receive the care they deserve. All providers are participants in most major PPO dental plans – call us today, and a patient care advocate will answer all your insurance related questions and get you an appointment at your earliest convenience.
Do you accept referrals?
Yes we do. To us, referring a family member or friend to our Oral and Maxillofacial practice is the highest compliment you can give us. We always look forward to providing the same excellent care and service to people you know.
What do I do if I have an emergency when the office is closed?
We understand dental emergencies happen. You can always reach our doctors after hours by calling our office phone number and our answering service will page the doctor on call, who will get back to you right away.
My child has had an accident and his/her tooth has been knocked out. What should I do
Contact the doctor’s office immediately. If this occurs during off-hours, Call the office number to get the emergency number. If possible, place your child’s tooth in a cup of milk as the calcium from the milk will continue nourishing the tooth. There is a chance we may be able to restore your child’s tooth.
What precautions do you take to ensure patient safety?
Our team attends regular continuing education on the topics of infection control, sterilization technique, aseptic technique and patient safety. As safety is our primary concern, our office policy requires that our team goes above and beyond what is required by law. All clinical team members are certified in CPR/AED and Basic Life Support. The sterilization of instruments is carried out in a careful manner, all instruments bagged and sealed until used. The office is kept clean and disinfected at all times.
Patient safety is extremely important. It is in fact, the most important thing that we do. All patients health histories are carefully reviewed and discussed. Medications lists and allergies are taken into consideration. Patients are monitored carefully using state of the art equipment before, during and after anesthesia. Records are kept meticulously. Treatment is reviewed with the patient in detail before beginning. Everything that we do in our office comes down to the primary purpose which is to provide SAFE and EFFECTIVE surgical care.
I really don’t like visiting the dentist. Is there anything you can do to help me relax?
We are here to make your experience as stress-free as possible. You will never feel rushed or herded, but instead will have individualized care. For many people who are apprehensive, we recommend general anesthesia as this allows them to go to sleep, waking up when the procedure is complete. We also provide nitrous oxide, known as laughing gas, that allows you to stay awake during the procedure, but in a very relaxed state.